JW Marriott Phoenix Desert Ridge Resort & Spa (Phoenix, USA)

JW Marriott Desert Ridge Resort & Spa features beautiful outdoor pools that surround the hotel and offer guests the perfect place to relax under the Arizonian sun. There are also lush gardens, ideal for a slow stroll on a humid day. This hotel acts as an oasis in the Sonoran Desert and offers stunning views of the mountains in the far distance.

If cleanliness is high up on your priority list, you will most definitely be satisfied with the work that housekeeping staff do to keep your room in perfect condition. Their timing is spot on and you are guaranteed a clean room by the time you return from the days outing. The staff pride themselves on the quality of their work.

At JW Marriott Desert Ridge Resort & Spa, it is expected of staff to be at the highest level of professionalism at all times. There are no disappointments in this regard as many guests have given the staff excellent reviews, commenting on their friendliness, willingness and dedication to each guest who enters the hotel.

Although some public areas of the hotel provide complimentary Wi-Fi, there is only a paid internet service available in the private rooms. Guests feel as though a luxurious hotel such as this one should not be charging an additional fee for Wi-Fi. This can be a problem for guests who are traveling on business.

Although the guests rooms can be said to have luxurious fittings and facilities, guests feel that the beds need an upgrade. The mattresses are too hard and can become uncomfortable for some guests to sleep on.

This hotel provides a buffet breakfast that many guests have complained about, commenting that it is too expensive and lacks the range of foods one would expect to find at this hotel.