Highlander Hotel (Scarborough, United Kingdom)

Guests receive a warm welcome upon arrival at The Highlander. They are checked-in quickly and treated to the same warm hospitality throughout their entire stay. Guests reported that the bar staff is very engaging and even remember guests drink orders when

Guests reported that the rooms at this hotel are exceptionally large with comfortable beds and furnishings. Also reported was a high level of cleanliness, beautiful views and large windows that allow a lot of natural light to enter.

The breakfast served at the hotel restaurant is large, delicious and varied. Guests reported that there is a wide variety of vegetables, fruit and breads and hot items are served at the right temperature. Everything is well-prepared and the servings are g

The rooms at The Highlander are dated with old-fashioned decor and furnishings. Guests also reported issues with the rooms such as uncomfortable beds with wobbly headboards, a lack of water pressure in the shower, shabby carpet and a television that is pl

Guests reported that some staff members are not friendly and are not helpful. Issues go unresolved, no apologies are offered when things go wrong and complaints are ignored. Some guests also reported that they were told that meals are served at a certain

Guests reported that the restaurant seems to be understaffed because the food is prepared quickly and to a poor-quality with undercooked, overcooked and cold meals. Also reported was long waits to be seated and served and staff who become overwhelmed easi